Privacy Policy

Introduction

pinotnyuez B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services. We comply with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

Data Controller

pinotnyuez B.V. is the data controller for the personal data we process. Our contact details are:

Data Collection

The data we collect includes personal information that you provide to us directly and information we collect automatically when you use our website and services. We collect this information to provide our network services and improve your experience with pinotnyuez.

We may collect the following types of personal data:

• Contact information (name, email address, phone number, company name)
• Technical information (IP address, browser type, device information)
• Usage data (pages visited, time spent on site, click patterns)
• Communication records (emails, support tickets, chat logs)
• Business information (company details, service requirements)
• Billing and payment information (when applicable)

How We Use Your Information

We explain how we use your information for various purposes related to providing our network services and maintaining our business relationship with you. The use of your data is always based on a valid legal basis under GDPR.

We use your personal data for the following purposes:

• Providing network services and technical support
• Processing service requests and managing customer relationships
• Communicating about our services and responding to inquiries
• Improving our website and services
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring security
• Marketing our services (with your consent where required)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To provide our network services and fulfil our contractual obligations
• Legitimate interests: To improve our services, ensure security, and maintain business operations
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in operating our business
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The retention period depends on the type of data and the purpose for processing:

• Contact and communication data: 7 years after last contact
• Service and billing records: 7 years as required by Dutch law
• Website analytics data: 26 months
• Marketing consent records: Until consent is withdrawn plus 3 years

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following contact information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable laws.